Shipping And Returns

 

Shipping Options for Website Purchases 

Below are the general terms of our website shipping options, if you would like to talk with a member of our expert staff about the specifics of your order then please phone us during office hours on 01769 618618, we will be more than happy to discuss in detail special arrangements for delivery or collection.

 

Free guaranteed insured post 

We offer free insured shipping on all UK orders and choose a service appropriate for the value and weight of the parcel. Wherever possible, we aim but do not guarantee, to get orders completed before 3.30pm to you by the next working day. If you need something urgently please call us before you make your purchase.

All bullion products posted will be packed in oversized boxes or with extra padded packaging, we make it impossible for anyone to know what is one of our parcels without opening it. If a parcel looks damaged or opened upon arrival, please do not accept the delivery, your parcel is fully insured by us until someone at your address has signed for it.

Where available every delivery will have a tracking number, you will be able to view the progress of your order through our website. We will send you an email once we have dispatched your item with details of your tracking or consignment number.

For our insurance purposes, if you make a payment of a certain values via a credit or debit card, we will only be able to send your items to the registered card address. Exceptions may be given on occassion for trusted customers with whom we have dealt with previously. If you would like something sent to an address other than to your registered card address then please make your payment via a different method.

If we suspect that your transaction is of a fraudlent nature or does not satisfy our insurers requirements we reserve the right to hold back delivery until basic security checks have been passed. This may include but is not limited to providing transaction authorisation codes obtained from your card issuing bank, proof of address and certified copies of photo identification. Sometimes we need to prove that you are who you say you are, this will be a quick and painless process if you have nothing to hide.

 

Specific date, international Shipping, before 9am or Saturday delivery

If you require any of the above services please contact us by phone or email with details of the products you wish to buy and for foreign destinations, the country and postcode, so that we can provide a quotation. You may request delivery on a specific weekday (Tuesday to Friday only) at no extra cost. We reserve the right to refuse to ship to certain destinations or where insurance is unavailable.

 

Collection/ Drop Off

To collect your purchase or to drop off any items that we are purchasing from you please phone or email us to arrange an appointment. Under no circumstances turn up at our office unannounced, you will not be seen. We are more than happy to meet with you but operate to strict appointment only. To make an appointment please phone during office hours on 01769 618618 during office hours. Please note that we use 3rd party, secure storage facilities and stock is not kept on our premises. 

 

Ship Direct To Storage Facility 

You may have your goods shipped straight to our insured storage facility.  Please note to choose this option you will require a storage contract from Bleyer.  Please call 01769 618618 if you would like to arrange secure storage of your investment.  To read more about our storage facilities and terms please click here.

 

Returns Policy for Website Purchases

The Distance Sellers Act 2000 states that any business providing goods or services to consumers by mail order, telephone or internet must provide the consumer with a minimum term in which to return the goods or service.  Bleyer Bullion is a Financial service which is linked to fluctuating prices and is therefore exempt from the distance sellers act. 

Bleyer Bullion operates the following returns policy:

Buyback

We promise to buy back any unwanted bullion on a percentage of the live spot rate. This will usually be around (but not limited to) 95-98% of the current spot price.  Due to the active price changes in the precious metals markets we are unable to offer an exact sum until the day your goods are received by us. When you tell us what you wish to sell we should be able to give you an indication of what your goods will be worth, please call 01769 618618 for a valuation.

Damaged Goods

Bleyer is highly regarded in the precious metals market for providing the best customer service. In the unlikely event that you are not completely satisfied with any product which you have received from us then please contact us so that we can resolve the problem, the best way to inform us of a problem is to send an email to [email protected], please be descriptive and include some pictures. You may also call us during office hours on 01769 618 618. 

 

Returning goods by post

When mailing goods of significant value we highly recommend that, like us, you purchase the correct amount of insurance to cover the full value of the item. Bleyer will not be held liable for any goods which don't reach us. Please make sure that you send us any tracking details and let us know when to expect any incoming parcels. We are happy to offer guidance on different services available.

For your own security we recommend careful packing some tips can be found by clicking this link to our blog.

 

For further advice on our shipping and returns policy please phone us on 01769 618618 or send an email to [email protected] our expert team will be more than happy to answer any questions you may have and discuss any special requirements for a delivery.