Below are the general terms of our website shipping options, if you would like to talk with a member of our expert staff about the specifics of your order then please phone us during office hours on 01769 618618, we will be more than happy to discuss in detail special arrangements for delivery or collection.
1. Free Guaranteed Insured Post
We offer free insured shipping on all UK orders and choose a service appropriate for the value and weight of the parcel. Wherever possible, we aim but do not guarantee, to get in stock orders completed before 3.30pm to you by the next working day.
Heavy items (over 2KG in weight) are sent by courier and an extra day should be allowed. If you need something urgently please call us before you make your purchase.
All bullion products posted will be packed in oversized boxes or with extra padded packaging, we make it impossible for anyone to know what is one of our parcels without opening it. Please do not give the courier or postman details of the contents as this could compromise our service. If a parcel looks damaged or opened upon arrival, if possible please do not accept the delivery. Once a parcel has been delivered, liability passes from us to you.
Where available, every delivery will have a tracking number, you will be able to view the progress of your order through our website. We will send you an email once we have dispatched your item with details of your tracking or consignment number. You may also receive an email when the goods have arrived if sent by courier.
You accept that we share your contact details with the courier, postal service or our supplier so that they can provide services to both us and you and so that you can be contacted in relation to your order. They will not use your data for any other purpose.
For our insurance purposes, if you make a payment of a certain values via a credit or debit card, we will only be able to send your items to the registered card address. Exceptions may be given on occassion for trusted customers with whom we have dealt with previously. If you would like something sent to an address other than to your registered card address then please make your payment via a different method.
If we suspect that your transaction is of a fraudlent nature or does not satisfy our insurers requirements we reserve the right to hold back delivery until basic security checks have been passed. This may include but is not limited to providing transaction authorisation codes obtained from your card issuing bank, proof of address and certified copies of photo identification. Sometimes we need to prove that you are who you say you are, this will be a quick and painless process if you have nothing to hide.
2. In Transit Insurance
Your items are covered by us until they are delivered to your address. High value items will require a signature and all items are tracked.
If you choose to have your items left in a safe place then our insurance will be null and void. If you elect for your parcel to be ‘left safe’ then this is at your own risk.
3. Specific Date, International Shipping, Before 9am Or Saturday Delivery
If you require any of the above services please contact us by phone or email with details of the products you wish to buy and for foreign destinations, the country and postcode, so that we can provide a quotation. You may request delivery on a specific weekday (Tuesday to Friday only) at no extra cost. We reserve the right to refuse to ship to certain destinations or where insurance is unavailable.
4. Collection/ Drop Off
To collect your purchase or to drop off any items that we are purchasing from you please phone or email us to arrange an appointment. Under no circumstances turn up at our office unannounced, you will not be seen. We are more than happy to meet with you but operate to strict appointment only. To make an appointment please phone during office hours on 01769 618618 during office hours. Please note that we use 3rd party, secure storage facilities and stock is not kept on our premises.
5. Ship Direct To Storage Facility
You may have your goods shipped straight to our insured storage facility. Please note to choose this option you will require a storage agreement with Bleyer. Please call 01769 618618 if you would like to arrange secure storage of your investment. To read more about our storage facilities and terms please click here.
6. Returns Policy for Website Purchases
The Distance Sellers Act 2000 states that any business providing goods or services to consumers by mail order, telephone or internet must provide the consumer with a minimum term in which to return the goods or service. Bleyer Bullion is a Financial service which is linked to fluctuating prices and is therefore exempt from the distance sellers act.
Bleyer Bullion operates the following returns policy:
We promise to buy back any unwanted bullion on a percentage of the live spot rate. This will usually be around (but not limited to) 95-98% of the current spot price. Due to the active price changes in the precious metals markets we are unable to offer an exact sum until the day your goods are received by us. When you tell us what you wish to sell we should be able to give you an indication of what your goods will be worth, please call 01769 618618 for a valuation.
6.2. Damaged Goods
Bleyer is highly regarded in the precious metals market for providing the best customer service. In the unlikely event that you are not completely satisfied with any product which you have received from us then please contact us so that we can resolve the problem, the best way to inform us of a problem is to send an email to email@example.com, please be descriptive and include some pictures. You may also call us during office hours on 01769 618 618.
Please note that unless otherwise stated, the majority of goods are sold as brilliant uncirculated, not proof quality. These coins are produced at a much higher rate than proof coins and are subject to minor handling and manufacturing flaws. Whilst we do our best to ensure customer satisfaction, returns are accepted at our discretion where requests are deemed reasonable.
7. Returning goods by post
When mailing goods of significant value we highly recommend that, like us, you purchase the correct amount of insurance to cover the full value of the item. Bleyer will not be held liable for any goods which don’t reach us. Please make sure that you send us any tracking details and let us know when to expect any incoming parcels. We are happy to offer guidance on different services available.
For your own security we recommend careful packing some tips can be found by clicking this link to our blog.
For further advice on our shipping and returns policy please phone us on 01769 618618 or send an email to firstname.lastname@example.org our expert team will be more than happy to answer any questions you may have and discuss any special requirements for a delivery.
Our postal address is:
Barley & Vine
121 East Street