Transparency: We will always tell you what data we’re collecting about you and how we use it. We only share your data with trusted partners for the purposes of providing our service to you and we will never sell your data.
Security: We are committed to always follow industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.
Control: We will always give you control over the marketing you receive from us. You can choose the types of messages you receive and whether you want to stop receiving marketing communications.
We collect Personal Data, for example, when you visit our website or locations, create an account, place an order for products or services, make contact with us, enter a competition, if you complete a survey we send or you otherwise provide a product or service review, or if you register to receive information about our competitions, products, services and offers.
Personal and contact information when you open a Bleyer account online (or update that information in your account), including your name, address, email address, telephone number(s), Bleyer account username, title, gender and we may collect some of that contact information when you interact with us via our Customer Care Team.
Details of your communications and interactions with us via our Customer Care Team or otherwise, including by email, post and online via webchat, or on Bleyer social media channels.
Copies of documents you provide to prove your identity where there is a legal reason to request this from you.
Transaction details including details of payments between us for goods and services.
Your financial information including your bank account details when provided to us. When you make a purchase or load your Bleyer account wallet using a card your payment information is sent securely to Payzone.
As is true of most websites, but subject to your browser settings we collect technical information about your device or browser when you use our website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data. We also collect information about how you use our app or website, and which websites you came to the Bleyer website from.
We may also receive personal data directly from you or from various third parties and public sources, including social media channels, or other third parties including from credit reference agencies.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We have a legitimate business interest (and in some cases a legal obligation) to process Personal Data in order to better understand our customers. To do this we may combine the data that we collect directly from you from your interactions with Bleyer, with data that we obtain from third parties.
When you contact Bleyer, we may keep a record of your communication to assist us and you in ensuring that you get the best from our services.
Please note that if you do not share your Personal Data or adjust your contact preferences, we may not be able to provide you or have to stop providing you with the information, products or services that you have requested.
It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers (for example Secure Precious Metals offshore storage facility). By submitting your personal data, you agree to this processing, storing and transfer.
You may choose to stop receiving our Newsletter by following the unsubscribe instructions included in these emails or by contacting us. You may delete your website account by emailing us.
Bleyer will treat as confidential all information it holds in relation to a Customer where that information is not in the public domain. Subject to this clause Bleyer will not disclose such confidential information to third parties.
Bleyer may ask for your permission by email to disclose your personal data to service providers not affiliated with Bleyer, but you have the right to refuse.
We may provide your personal information to companies that provide services to help us with our business activities such as emailing newsletters, offering customer service or online reviews. These companies are authorised to use your personal information only as necessary to provide these services to us.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends or publish market research.
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here.
We will disclose otherwise confidential personal data and confidential information if we are compelled to do so by laws and regulations applicable to us and/or our agents, and whether in the United Kingdom or elsewhere.
As is true of most websites, but subject to your browser settings, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file under “clear browsing history”.
We set a persistent cookie to store your preferred currency, language settings and affiliate code, which is a unique code associated to the website that referred you to Bleyer, if applicable. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
When you visit our websites you may notice some cookies that aren’t related to us. If you visit a web page that contains content which is embedded from other websites, for example YouTube, you may be sent cookies from these sites. We do not control these cookies and we would suggest that you visit these sites to view information about their cookies and how they are used.
If you share our content with friends through social networks – such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Bleyer may use, through its website, remarking Services to advertise on third party websites (including Google and Facebook) to previous visitors to our website.
Google AdWords and Google Remarketing behavioural targeting and re-marketing services provided by Google. They connect activity on our website with the Adwords advertising network.Google AdWords Remarketing displays relevant advertisements to you based on pages of the Bleyer website that you have viewed by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Google Advertising Network based on your previous browsing of the Bleyer website.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We restrict access to personal information to Bleyer employees, suppliers and agents (for example refining companies for the purpose of sending the bars/coins direct to the client), secure storage facilities and consultants working directly for Bleyer, who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations at least equal to those we owe to you and such persons may be disciplined or terminated if they fail to meet these obligations. If you have any questions about security on our website or otherwise, please contact us.
We will retain your information in line with UK Data Protection Law. If you wish to cancel your account with us or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Our website includes links to other websites whose privacy practices may differ from those of Bleyer. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
If your personally identifiable information changes, you may correct, update or amend it. We will respond to your request generally within one business day.
If you wish to verify the details you have submitted to Bleyer you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
You have the right to access the information which Bleyer holds about you and your right of access can be exercised in accordance with the Act. The first access request is free. Any further requests may be subject to a fee of £20.00 to meet our costs in providing you with details of the information we hold about you.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified by you) or by means of a notice on our website prior to the change becoming effective.
You can contact us by writing to us at the address below or email our team on: [email protected]
West Hele Farm
[Last updated 24/05/2018]