Thank you to everyone who has back-ordered and pre-ordered with us. Despite all of the coronavirus complications, we've been receiving and shipping orders on a daily basis. Please understand that we're at the mercy of the refiners, mints, and our suppliers and none of us have control over this pandemic.
The following information is (to the best of our knowledge) the most up-to-date estimations on delivery dates as we know it:
The Royal Mint's Bullion
Silver Britannias and Horses of Hanover
9/7 We now have a good stock of Silver Britannias and backorders for Horses of Hanover have all been sent out unless delayed shipment was requested. We are out of stock of the Hanover's again now but expecting some more in next week.
We'll be sending shipping notifications on the day of dispatch to let you know when your order is on its way, please make sure that [email protected] is in your address book to avoid it being filtered into 'Junk'.
Gold and silver Queens Beast Coins
Gold Britannias and Sovereigns
Good quantities are now in stock with more available on backorder. You should be able to see stock levels on each page. Be prepared for delays on larger orders though.
Maples, Eagles, Pandas and Philharmonikers
25/6/20 - We have all of these now in stock
We have all of these in stock
Baird & Umicore Gold and Silver Bars
Baird & co. and Umicore are quoting around two weeks for gold, and four weeks for silver
25/6/20 - We have cleared all our back orders and have stocks of most items.
Fixing your Prices through Pre-ordering
If we're offering bullion for pre-sale, then this means that we are able to fix the price for you there and then. All you need to do is place your order to lock in the price and pay us quickly afterward to confirm it. If you are unhappy to wait then please don’t pre-order. Apart from the benefit of locking in the price, pre-ordering puts you in the queue. Popular products that are not pre-ordered are likely to be sold as soon as they show as available on our site.
Available for Immediate Dispatch
Where items are labeled available for immediate dispatch, we aim to ship orders received before 2.30pm the same day. Packages over 2kg are collected by a courier the following day. Depending on the value of your order, we may decide not to send just before the weekend for security reasons, please so allow extra time if necessary.
Help Us to Help You
We're short-staffed due to safe working restrictions and receive many enquiries by email, phone and online chat. Whilst we want to keep you updated, this adds an additional burden and we want to assure you that we are doing all we can to deliver to you as quickly as possible. We do appreciate that waits have been long and we are grateful that you have been as patient as you have. We are here to help but we want you to know that we don’t have as much time as we often need so thank you for keeping your communications short and to the point.
Special Arrangements Buying Outside Current Working Hours
We want to try to support everyone we can during this difficult time. Due to work commitments or other personal restrictions, if you struggle to buy during our current opening hours, please email Caroline personally ([email protected]) with details and we'll see how we can assist you with this.